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In the unlikely event that a platform
malfunction or Internet server disruption should ever occur
while live trading is in progress (which it never has) we
have a secondary platform standing by to continue the trading
session seamlessly. In that event an email will be sent out
immediately containing a link, which will take you right there.
We have intentionally
planned a secondary backup just to be on the safe side,
and we will always notify subscribers by email of any changes
or technical difficulties with the platform, in advance
of the upcoming trading session. This is one of the reasons
we request a reliable email address for each of our subscribers
(please read the FAQ explaining why free web based email
addresses are not the best).
Remember that if you
experience a power failure and you lose the use of your
computer while you have an open trade, you can always phone
your brokerage house and monitor or close the trade via
phone. This is where keeping records of each open trade
transaction number in progress is your best safety net.
This, in fact, was how trades were done not so long ago,
before the advent of computers.
Speaking of power failures (thunderstrikes,
outages, tripped circuit breakers etc.), we would like to
take this opportunity to recommend that every trader have
a good battery backup for your computer (available at any
computer store $20. - $100.), which can prove invaluable
in allowing you several minutes of auxiliary power to enable
you to close your open trades or shut down your trading
station properly.
This and other troubleshooting
types of questions are accessible from the Forex Advisor
Live! platform. There you will find a 'Help' button that
covers every question you may have about participating on
the platform.
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